Refund policy

Return Policy

 IMPORTANT: With limited exceptions, returns are refunded via store credit in the form of a DC NOLA E-Gift Certificate. DC NOLA does not issue store credit for the original shipping charges.

 With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.

 

Online Returns Policy

 To start a return, please send us a message via our contact page.

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 30 days of the delivery date. 
  • Items must be unopened, unused, unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
  • All returns are refunded via store credit in the form of a DC NOLA E-Gift Certificate.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 7-14 business days after your item(s) are delivered to us.

 

 Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  • Returned-to-Sender or Refused packages will be restocked and you will be issued a store credit in the form of an E-Gift Certificate minus the initial shipping charge.
  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

 

Similarly, we reserve the right to refuse service (both in-person and online) to any customer or entity, due to similar actions as noted above.

Non-DC NOLA items sent to us will be discarded upon received.

 

 Exchanges

Since we can't ensure the style/size required will be available by the time returned items come back to us, except in very limited circumstances, we are unable to accommodate exchanges.

 

 Damaged/Defective/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Contact Page. Once we receive your request, we will be in contact with you to address and resolve the issue.

 

 Returning By Mail

To return by mail - Use your order packing slip to return by mail with the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned.

Mail your return items to our Returns Department at the address stated below:

 DC ENTERPRISE OF NOLA LLC

PO BOX 870895

NEW ORLEANS LA 70187

 

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 7-14  business days to process your return once it is delivered to our us. Once your return is fully processed, we will issue you a store credit in the form of a DC NOLA E-Gift Certificate for use on a future purchase. E-Gift Certificates never expire, and are redeemable right away!

 

Please Note: DC NOLA is not responsible for returns until they reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, DC NOLA will not issue store credit for your returns.